Module 2: My love affair with Agency Butler

I find this blog assignment very applicable! Right now my work is instituting a new electronic charting system. It's called Agency Butler. Sometimes I like to call it "Agency Butt-head." I know that that is slightly inappropriate, but being a brand new system it has it's issues.

Right now we are in the evaluating/implementing phase. Things are going...okay. Here is how I am involved in the process. I work with patient intake, and we use the system to begin the patient's charts. Here is what I don't enjoy about it: If I take too long entering the demographics, it kicks me out without warning, and without saving my work. That is when I call it Agency Butt-head. I will admit that it is handy because it is web based, and I can access it from my phone. This comes in handy when one is on call and has no background information on the patient they are going to see. I can just pull out my phone and look up their chart.

I've also been helping our field clinicians start to use the new tablets and program...they aren't loving the switch, but we have weekly meetings where people can express their frustrations to the Agency Butler team, and usually they are taken care of. We began with a pilot team of clinicians to start using the system. I feel like this has been very useful because they can help us work out all of the kinks before it goes to the rest of the clinicians.